Privacy Policy — How najad88 Protects Your Data

Section 1

Data We Collect

najad88 collects personal data from players through a number of different channels — including the account registration process, the KYC verification process, day-to-day platform usage, and communications with our support team. The categories of data we collect are described below.

1.1 Registration Data

When you create a najad88 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Bangladeshi mobile phone number
• Residential address in Bangladesh (city, district, division)
• Username chosen by you
• A securely hashed version of your password (we do not store your password in plain text)

1.2 KYC Verification Data

To comply with our obligations to prevent fraud, underage gambling, and money laundering, we collect the following documents and data as part of the KYC verification process:

• Government-issued photo identification — National Identity Card (NID), passport, or driving licence, including the document number, issuing authority, and expiry date where applicable
• Proof of residential address — utility bill, bank statement, or official government correspondence dated within the preceding three months
• Proof of payment method ownership — confirmation that the bKash, Nagad, Rocket, or bank account used for deposits belongs to you (typically a screenshot showing your registered name and phone number or account number)
• A selfie or live photograph for identity confirmation, where requested

KYC documents are reviewed by our compliance team and, where applicable, by our third-party identity verification partner. Documents are stored securely and are not used for any purpose other than identity and age verification, fraud prevention, and compliance with our legal obligations.

1.3 Transaction Data

Every financial transaction conducted on your najad88 account generates a transaction record. We collect and retain the following transaction data:

• Deposit amounts, dates, and times
• Withdrawal amounts, dates, times, and processing status
• Payment method used for each transaction (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• The mobile number or bank account number associated with each payment method used
• Bonus credits, wagering progress, and bonus forfeiture records

1.4 Gaming Activity Data

najad88 records data about how you use the platform's gaming features, including:

• Games accessed, game sessions started, and session durations
• Wager amounts placed on individual game rounds and sports events
• Game outcomes (wins and losses) and their monetary values
• Sports betting selections, odds accepted, and bet settlement records
• Responsible gaming tool activations — deposit limits set, session time limits applied, self-exclusion requests

1.5 Technical and Device Data

When you access najad88 from any device — desktop, laptop, or mobile — our platform automatically collects certain technical data to operate the service, detect fraud, and improve performance:

• IP address at the time of login and during active sessions
• Device type, operating system, and browser version
• Screen resolution and display language settings
• Referring URL (the webpage from which you navigated to najad88, if applicable)
• Session duration, page views, and click-path data
• Geolocation data (country and region level, derived from IP address)

1.6 Communications Data

When you contact the najad88 support team — via live chat, email, or any other supported channel — we retain records of those communications, including:

• The content of messages sent and received
• The date and time of each communication
• The support agent who handled the interaction
• Any documents or screenshots shared during the conversation

Communication records are retained to ensure continuity of support, resolve disputes, and monitor the quality of our customer service.

Section 2

How We Use Your Data

najad88 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent or establishing another lawful basis. The table below sets out the primary purposes for which we use your data and the legal basis on which we rely for each purpose.

Automated Decision-Making

najad88 uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus abuse prevention. These systems may automatically flag an account for review, temporarily restrict withdrawals, or trigger a KYC verification request based on patterns detected in your account activity. Where an automated decision has a significant impact on your account — such as an account suspension — you have the right to request that the decision be reviewed by a human member of our compliance team. To exercise this right, contact support at [email protected].

Marketing Communications

najad88 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as BPL season, Eid offers, or Pohela Boishakh specials), and platform updates if you have opted in to receive such communications during registration or through your account settings. You may withdraw your marketing consent at any time without this affecting your ability to continue using the platform. Withdrawal of marketing consent will be processed within 5 business days.

Section 3

Data Sharing & Disclosure

najad88 does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the specific purpose of the sharing.

3.1 Game Providers

When you play games provided by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a minimum necessary set of data (typically a session token and a pseudonymous player identifier) is shared with the relevant game provider to authenticate your game session and record the outcome. Game providers are contractually prohibited from using this data for any purpose other than delivering the game session to you.

3.2 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we share the transaction details and the relevant payment method identifiers with the relevant payment service provider. These providers process your payment data under their own privacy policies and in accordance with applicable financial services regulations.

3.3 Identity Verification Services

najad88 may use third-party identity verification providers to assist with KYC document checks and age verification. When your KYC documents are submitted, they may be transmitted to our verification partner for automated or manual review. Verification partners are bound by data processing agreements and are not permitted to retain or use your KYC data beyond the scope of the verification task.

3.4 Legal and Regulatory Disclosure

najad88 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by a valid legal order, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so. We may also disclose data where we believe disclosure is necessary to protect the rights, property, or safety of najad88, its players, or the public.

3.5 Business Transfers

In the event that najad88's business or any part of it is sold, merged, or transferred to another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer in advance, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

Section 4

Cookies & Tracking Technologies

najad88 uses cookies and similar browser-based technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data that helps us improve platform performance. This section explains the categories of cookies we use and the purpose of each category.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser's privacy settings. Most modern browsers allow you to view, delete, and block cookies on a site-by-site basis. Please note that blocking strictly necessary or security cookies may impair your ability to log in, make deposits, or use the platform normally. For step-by-step guidance on managing cookies in your specific browser, consult your browser's official help documentation.

No Third-Party Advertising Cookies

najad88 does not use third-party advertising or retargeting cookies. We do not share cookie data with advertising networks, social media platforms, or any other external party for the purpose of serving targeted advertisements to you on other websites. Our cookie usage is limited strictly to operating and improving the najad88 platform itself.

Section 5

Data Retention

najad88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods applicable to the main categories of personal data we hold are summarised below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Section 6

Data Security Measures

najad88 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, najad88 applies industry-standard best practices as described below.

Your Responsibility

While najad88 takes its security obligations seriously, you also play an important role in protecting your account. You should use a strong, unique password for your najad88 account, never share your login credentials with anyone, and log out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

Section 7

Your Privacy Rights

As a player on najad88, you have the following rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and limitations — for example, where exercising a right would conflict with a legal obligation that najad88 is required to fulfil, such as our obligation to retain transaction records for five years. Where a limitation applies, we will explain this clearly when you submit a request.

To exercise any of the rights listed above, please contact our support team via live chat or by email at [email protected]. We will respond to verified privacy rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it before the initial 30-day period expires.

Section 8

Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about the way najad88 handles your personal data, please use the contact details below.

Policy Updates

najad88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this policy, we will notify registered players by email and display a prominent notice on the platform for a minimum of 14 days before the updated policy takes effect. Your continued use of the najad88 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact our support team to request account closure.

Children's Privacy

najad88 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account, delete the minor's data, and return any deposited funds to the payment source. If you believe a minor may be using the platform, please contact our support team immediately so that we can investigate and take appropriate action.